Subject: Tech Support Candidate - Srijana Singh
From: Srijana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 00:50:58 -0500

| | Tech Support Test

Name | Srijana Singh
E-mail | [email-masked]
Phone Number | (91) 9142755673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhatarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Cavisson | Associate software engineer | 25dec 2020 | 10k
Previous Employer 2 | Intarvo | Customer support executive | 11jan 2021 | 15k

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First make sure that the internet connection works.
2. Restart your device to clear cache
3. Check if website is down for everybody or only for me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth mode from phone and also the on the bluetooth speaker.
2. Search for available devices near me from the phone.
3. Pair the phone from the bluetooth device.
4. Connect phone to speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Calm nature even under pressure.
2. People person.
3. Will learn new technical things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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