Subject: Tech Support Candidate - Abhay Raj
From: Abhay Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 00:18:24 -0500

| | Tech Support Test

Name | Abhay Raj
E-mail | [email-masked]
Phone Number | (091) 8799663911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 34
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chandakala Universal PVT LTD | Technical Support Engineer | | 7000
Previous Employer 1 | Hirel Info Genesis Centre | Desktop Support Engineer | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check your internet properly connected to the PC. If it is connected properly then check your browser setting like as history, cookies. Now let clean this form browsing data after that restart your browser and try again to open website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First let on the Bluetooth setting on in the phone setting and after that start own Bluetooth speaker.
Now we find the Bluetooth device in the phone.
If you find the device the click on the device icon after that peering the device your device are success fully connected from your phone.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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