Subject: Tech Support Candidate - RAHUL VASHISTH
From: RAHUL VASHISTH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 11:12:11 -0500

| | Tech Support Test

Name | RAHUL VASHISTH
E-mail | [email-masked]
Phone Number | (+91) 9996999114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VAYAM INFOSOLUTION PVT. LTD | DESKTOP SUPPORT ENGINEER L2 | NA | NA
Previous Employer 1 | VIZIN INDIA PVT LTD | DESKTOP SUPPORT ENGINEER L2 | 13/05/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting the error is fully depend upon what type of error is coming.

May be NDTV Server is not responding.
May be Our internet connection is not workng.

1- I will check my internet connection is workng or not.
2- I will check the url of the website is correct or not.
3- If the website url is correct then I have to check ndtv server is responding or not. (In cmd Ping www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In mobile phone, open settings- Select Bluetooth option - pair new device then turn on Bluetooth Speaker - press and hold multifunction button till the speaker is not go to pairing mode. Then select the bluetooth device in your phone which you want to connect.
What according to you makes you a good candidate for customer service or technical support job? | If you gave me a chance then i will prove myself.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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