Subject: Tech Support Candidate - Nipun Bhatt
From: Nipun Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 10:20:16 -0500

| | Tech Support Test

Name | Nipun Bhatt
E-mail | [email-masked]
Phone Number | (141001) 7508107475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana, Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netplus Broadband Services Pvt Ltd | Noc Engineer L2 | | 29k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or youtube.com
2.If you can open another site,The problem only happens with certain websites.
3.You can clear the cache and cookies in your browser
4.Cookies and cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on the bluetooth speaker
2. Bluetooth on in your Smartphone
3. Check the available devices show in your bluetooth list
4. Select your bluetooth speaker name and click
5. Allow to pair the device

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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