Subject: Tech Support Candidate - Anuradha Devi Anuradha
From: Anuradha Devi Anuradha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 10:08:25 -0500

| | Tech Support Test

Name | Anuradha Devi Anuradha
E-mail | [email-masked]
Phone Number | (91) 7303469520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi, Govindpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jaina India Pvt Ltd | Software Manual Testing | Till 2021 | 20000
Previous Employer 1 | Lava(Inone smart technology Pvt Ltd) | Software Manual testing | 15june 2020 | 17580
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.RESTART MY DEVICE:- (Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss. Windows Select the Start menu, then select Power. Select Restart. Apple macOS From the menu bar across the top of the screen, select the Apple menu, then Restart... Android Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary. Select Power Off. If the menu does not pop up, continue to hold the power button, and your Android device will shut off. Wait 30 seconds. Push and hold the Power button for a few moments, and your Android device will start back up. Apple iOS Push and hold the Power button for a few moments. Depending on the model)

2.Make Sure the Internet Connection Works :-(Open your browser. In the address bar at the top, type in google.com, then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. How to Fix My Internet Connection Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet. My Internet Doesn't Work)

3. Check if the Website is Down for Everybody or Just Me :- (It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that! Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me". Down for Everyone or Just Me Down for Everyone or Just Me (External) On the site, type in the website address you're having problems reaching, then then push Enter or Return. Look at the result from the site, to determine if the site is down. Site DownIf the result says that "It's not just you!", that means the site is down for everyone. Site UpIf the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory

# Swipe down from the top of the screen.
Touch and hold Bluetooth .
# Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
# Tap the name of the Bluetooth device you want to pair with your device.
# Follow any on-screen instructions.

Step 2:- # Open the Settings app.
# Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
# Select Bluetooth to view the options.
# Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Agreeableness: Tendency to be friendly, approachable, and easy to get along with. ... This position calls for people that display this trait more prominently than most people. The ideal candidate usually embraces the opportunity to try new ways of doing things
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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