Subject: Re: LSM Joining Case Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Apr 2019 07:38:56 -0400

| | LSM Joining Case Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (+91) 8318160281
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The blurb clearly satisfies the need of the customer as the customer wants the ticket to be delivered at the hotel.If the customer wish to change the delivery address proper explanation has been given in the blurb and since the address is not personal the customer can also assign someone to collect the delivery.The customer can also check the status of the delivery on his/her viagogo account and also he/she will be updated via email.
Additional information which can be added:-
We can provide the exact estimated time of the delivery of the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

We just provide the necessary information asked by the customer,it's a good customer service.
We satisfy the need of the customer and also provide him the necessary details as to avoid the problems further is a great customer service.
We greet the customer and just resolve the problem, whereas we actually inquire and know what the cause of the customer and then serve him in a best possible way with the resources we have is a great customer service.

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