Subject: Re: LSM Joining Case Test - sangeeta das
From: sangeeta das <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 04:44:38 -0400

| | LSM Joining Case Test

Name | sangeeta das
E-mail | [email-masked]
Phone Number | (+91) 9818558476
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me the most preferable blurb is the second one because firstly the customer has asked for the time when he/she will be receiving the tickets for the Lady Gaga concert and in blurb 2 the first line is answering that question also it has a very interesting information written about the e-tickets which is not mentioned in any other blurb . Now-a-days everyone wants the things to be done instantly specially when someone is spending money and is crazy about an event . Also the customer asked if the tickets can be delivered at the hotel he/she will be staying and this blurb answers that question as well . It clearly explains that the customer should  add the travel address and the right place to ship the tickets if he/she is not available at the current home/work address and another important information mentioned is to keep the customer's phone number updated so that we can contact him/her in case of emergency.
Some additional information which I would like to add in this blurb would be the link or the ways to add/update the new shipping address of the tickets of the concert in the account.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing correct information related to any product to the customer on time and in a courteous manner . The representative should have good listening skills , should be patient , should probe the customer to get the right concern.He/she should have a positive attitude to resolve the customer's query. Great customer service includes all these criteria along with a zeal to go beyond good customer service and take the ownership of the issue till it gets resolved by personalizing the customer's concern. The representative should think and reimagine the mistakes he/she had done in the past and those mistakes should not get repeated as a person always learns something good from the bad experiences. So I would say good and great customer service has only an inch difference , one more step and we can become "Great" from just "Good".

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