Subject: Re: LSM Joining Case Test - Purnima Sabharwal
From: Purnima Sabharwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 05:45:00 -0400

| | LSM Joining Case Test

Name | Purnima Sabharwal
E-mail | [email-masked]
Phone Number | (91) 9953978414
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb 1.

The Customer is excited about the event. That is the reason that he is travelling a week early to exprience more fun and activites.

Our response:

Dear Mr. Harrison,

Hope you are doing good. We are glad to recieve your order. We want to inform you that the seller has confirmed that they will send the tickets after it gets released from the event organizer. Genreally the tickets gets released few days prior from the event.

We are closely monitoring your order and shall send you the tickets at the given address by you, as well as you will recieve the tickets in your email, so that you should not face any hassles for the same.

We would request you to re confirm the below address to avoid any inconvience to you:

John Harrison

Baker Street

N2 5NB

London,

United Kingdom

You will recieve an e-mail with the tracking number after the package will get scanned. You can track your package from the same number which will be provided to you from the courier company.

Please let us know if you need any more assistance, we will be happy to help you.

Thanks & Regards,
Purnima

Excellent Entertainment Services.

Conclusion: Blurb 1 has more politeness and a Customer centric response to the customer. The reponse has got all the information which the customer is seeking from the company. As well as it has given extra infomration to avoid any repitition of the emails. Confirmation of the address is an advantage.  Offerred  extra assistance to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is something where in we give the limited information to the customer and we wrap up. However, Great customer service is that where in we go some extra miles to resolve the customer's issue and make sure that he should not come back to us for the same issue and he should be telling other people about the great help or the service which he has recieved from the representative. We always represent our brands through our representatives. It should always be helpful, understanding and a proper assistance is must and always offer a extra assistance.

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