Subject: Re: LSM Joining Case Test - Vijay Sharma
From: Vijay Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 04:14:53 -0400

| | LSM Joining Case Test

Name | Vijay Sharma
E-mail | [email-masked]
Phone Number | (91) 7771080982
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

BLURB 4 is the answer to the question asked by the customer.

The main concern of the customer is about receiving the tickets on the different location where customer is going to stay. Customer is reaching in two days and event starts in a week.

BLURB4 Explained everything which was asked by the customer.

Also, the resolution provided to the customer is clear and easy to follow.  Respond explained on changing the delivery address to recieve the ticket on the hotel location and the link "http://www.viagogo.com/Help/76" was also provided where customer can login to their account and change their preferred delivery address. Also,  additional information provided on tracking of the tickets to the event via link.

The response is a complete excelency of answer to the question.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service and a great customer service has a thin line between them, I believe.

A good customer service is to greet first, and then answering all the questions of the customer in a professional and easy to understand manner, explaining each and every point of concern or query.

An example of great customer service is again starting with the greetings, and clearing each and every doubt of customer is professional manner.

However, the thin line difference is,

1) If required, an empathy/sympathy statement.

2) Providing additional informations.

In, both of above cases customer will be touched by the response and might spread the word of satisfaction customer has received.

A great customer service will directly lead towards the positive reviews and returning of the customer.

Providing great customer service will also lead to making new clients, as our happy customer, he/she will spread the words about the service which is the best thing (new clients) and is known as Customer Excelency.

Be it footfall or remote service, great customer service leads to better business' with happy customers.

| |

You can edit this submission and view all your submissions easily.