Subject: Re: LSM Joining Case Test - Amit Jha
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Wed, 13 Mar 2019 08:19:33 +0000

Hi,

Its a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: Amit Jha <[email-masked]>
Sent: 13 March 2019 13:44
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]
Subject: Re: LSM Joining Case Test - Amit Jha

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Jha
E-mail  [email-masked]
Phone Number    (91) 8920718897
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The custmoer enquired about the Lady Gaga event and was asking if we can deliver the tickets to his/her hotel's address. In Blurb 4 the agent who was assiting  the customer was helpful and was answering the query  in a proper way and was exactly dealing with the concern.

He provided him the details of the ticket and also helped him/her  to update the address by himself/herself and If I would have to add anything I would greeted the customer first rather than jumping on his/her query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The great customer service is something that does not only answer customer concerns but sends him back satisfied and happy by going a extra mile for the customer.

You can edit this submission<https://www.jotform.com/edit/4282740922523132674?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.