Subject: Re: LSM Joining Case Test - Rani Gupta
From: Rani Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Mar 2019 07:33:53 -0500

| | LSM Joining Case Test

Name | Rani Gupta
E-mail | [email-masked]
Phone Number | (91) 9870561031
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like blurb 4 because, if the customer wont be able to receive the tickets then some other person can receive the tickets on his/ her behalf. Also the client can change his delivery address is impressive.
Client will be receive notification when, the tickets will be shipped is also build the good relationship with the clients.
Customer can track his or her order status on website, rather then calling to customer support person to save his time.
If the customer can share the other person's contact details who will receive the tickets on behalf of customer that would be more easy way to deliver his/ her tickets.
Their should be a time limit for changing the delivery address, so that we can save our time and deliver the tickets on given time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service, who will listen complete queries of the customer and try to solve his query a soon as possible.
A great customer service who can understand client query and try to resolve as per company limits and under he company policies.
If the client query is out of company policies then try to convince the customer that his query is not resolvable and client can  understand without giving any negative feedback.

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