Subject: Russian Language Test - Lusine Sirekanyan
From: Lusine Sirekanyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Mar 2019 11:05:07 -0500

| | Foreign Language Screening Test

Name | Lusine Sirekanyan
Whats your first language | Russian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After listening to the customer’s complaint I would ask him/her to hold on for a while and would contact the delivery person to check the situation. Immediately I would give him the right address and ask him to deliver the order to that address as soon as possible. After that I would get back to the customer, apologise and explain that there had been a mistake and that their order was already on the way. And as a compensation I would give them some discount. Later if company would not agree I would pay from my own salary as the mistake had been made by me.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Lusine Sirekanyan. I am from Armenia. I graduated from Armenian-Russian International University, faculty of foreign languages. I have a bachelor's degree in pedagogics. After graduation I joint a Credit Organisation where I worked as a customer service clerk. I was responsible for answering calls, welcoming customers, providing all the required information etc. I had worked there for 5 years. Then I joint another company where I occupied the position of consumer loan lending specialist. I had worked there for about 3 years. Currently I reside in Delhi.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Главное отличие между «хорошим» обслуживанием клиентов и «отличным» обслуживанием клиентов заключается в том, что в первом случае вы удовлетворяете своих клиентов; в то время как в последнем случае вы не только удовлетворяете, вы также делаете их лояльными.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Приветливость
2. Умение слушать и понимать клиента
3. Терпение
4. Ориентация помочь клиенту
5. Индивидуальный подход к каждому клиенту

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Я очень люблю путешествовать. Каждый год мы с мужем планируем какое-то место для поездки. В прошлом году мы были в Армении и в России. В России особенно понравился Санкт-Петербург.
Санкт-Петербург — культурный центр России. Мы посетили Эрмитаж, Русский музей, Петропавловскую крепость, Исаакиевский собор, Невский проспект.
Эрмитаж - один из крупнейших музеев мира. Там можно найти огромное количество произведений искусства мировой культуры.
Петропавловская крепость расположена на острове. Там можно посмотреть разные выставки, музейи.
Невский проспект — самая главная улица города. Там есть хорошие кафе, рестораны, магазины итд.
Во время нашего пребывания в России проводился чемпионат мира по футболу. Город был наполнен болельшиками из разных стран мира. Было очень весело гулять по улицам и паркам.
Еще мы поехали на экскурсию на теплоходе по Неве. Это было незабываемо. Ночью с парохода можно наблюдать как разводятся мосты.
Мы провели в Санкт-Петербурге одну неделю и вернулись с отличными впечатлениями.

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