Subject: Re: LSM Joining Case Test - Vivek Tiwari
From: Vivek Tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Mar 2019 03:03:46 -0500

| | LSM Joining Case Test

Name | Vivek Tiwari
E-mail | [email-masked]
Phone Number | (91) 7678487595
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen blurb 2 as it is most appropriate in this scenario. We have provided couple of options to the customer from which he or she can choose. We have informed the customer about electronic tickets facility so that customer can print the tickets instantly without any hassles. We have also advised to update the travelling address so that customer can receive the tickets there too. We have also informed about the tracking system which is helpful for the customer. We have also advised to confirm contact details so that customer can be contacted if needed, so as per me it is the best solution which could have been provided here. Moreover, in all other answers we are not providing any options to the customer which will help customer. Customer service means going beyond your limits which means doing something extra for the customer. In answer number 2, we are providing the support to the customer which will help him or her to have an easy and enjoyable experience with our brand. We are making sure that customer receives the tickets and does not miss any an event. Customer will be very satisfied with the services provided by us and would love to do business with us again in future, so at the end it is good for the customer as well as business.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means just doing your job, receiving phone calls, providing answers. And, great customer service means going beyond your limits, doing something extra for the customer. Customer service is the support which you offer your customers which helps them have an easy and enjoyable experience with your brand. Great customer service means that your customer should never come back to you with the same query and should always go back with a smile on his or her face. Bad customer service is the key for churn so we should always provide great great customer service so that your customer will stick to your brand.

| |

You can edit this submission and view all your submissions easily.