Subject: French Language Test - Fatoumata Soro
From: Fatoumata Soro <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Feb 2019 10:56:00 -0500

| | Foreign Language Screening Test

Name | Fatoumata Soro
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will apologize to the customer, then, i'll reassure him that his pizza is on his way and I will tell him that it is late because of the traffic jam.
I will also ask him to give me his address again with more precision so that the deliverer could see if he can find a shortcut to his place.
I will apologize again for the inconvenience and i will tell him that i will make sure his pizza will be delivered in the next 15 minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is miss Soro, as a personality trait I can say I am friendly, loving and very caring, I like to stretch out to people around me and help them reach their full potential whenever the opportunity surfaces. I pay attention to details and decode hidden message behind what people try not to tell me openly.
I have a Bachelor in Business Management and an MBA in Business Administration. I have total four years of experience and the international professional ones are completly 3 years.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La différence entre le bon et le formidable service client est : le bon service client va s’arrêter au moment ou le client dira qu'il est satisfait du service qui lui a été rendu.
le formidable service client s'efforcera de poser d'autres questions pour être sur que le client qui lui dit qu'il est satisfait le pense vraiment et féra du suivie chaque fois encore et encore.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je dois dire que je suis introverti donc sociable, je suis aussi discipliner ce qui fait que je respecte toujours les consignes que je reçois de mes collaborateurs.
Dans le cadre professionel, je reste attentive et ouverte aux reproches des collègues et de mes responsables pour mieux améliorer.
je prête beaucoup attention aux détails et je descelle très vite le non dit de mes interlocuteurs.
J'ai de l'empathie donc je peux facilement me mettre à la place de mes clients et donc je pourrais bien les servir.
Je parle à peine de ma vie privée, mais dans l’entreprise, j’ai une grande envie d’écouter et d’accepter les réactions de ses collaborateurs, qu’ils soient d’un collègue ou de mon directeur, afin d’améliorer mes performances.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have visited a residential area of Korhogo in the south, beautified by montains around,this area is really appreaciated by the senior executive of the govement hence having their houses there. Schools organizes excursins for the students to visit the variety of rocks. In the East is what they called the ‘’sacred wood’’ of Poro.The poro is a famous festival for the people of the North which is a ritual to initiate the young men to society life, it is a sort of training or formation, introduction of the young men to adulthood. The young men belongs to a clan where he have to learn the rules, the do’s and don’t of his community. This festival is a tourist attraction. In the north of the district are the the city hall, conference rooms, and renown restaurants of the city. Visiting this places will leave you lifetime memories to cherish…when I think of those delicious meals, my month waters already….

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