Subject: Re: LSM Joining Case Test - Malobika Purkayastha
From: Malobika Purkayastha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Feb 2019 02:23:49 -0500

| | LSM Joining Case Test

Name | Malobika Purkayastha
E-mail | [email-masked]
Phone Number | (91) 8723026293
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the blurb 1 because I think that it would be helpful for the customer. He would be satisfied to know that we are trying to solve his issue of buying tickets for the event and delivering it on time. As our responsibility is to understand the problem of the customer and give correct resolution to the customer and not making the customer irritate. So that he comes to us for second time also. He must be satisfied with our resolution. Being a member of this organization its our responsibility to help the customer. We must think from all possible ways to please our customer.
The other four blurbs are not satisfying the resolution for the customer. Instead those 4 options might make the situation complicated.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to satisfy the customers normally with no such hope that she/he might come for the second time also.
But great customer service is that where he/she is pleased and happy with our resolution we have provided. Great customer service is getting into customer's shoes and solving the issue with the best of company's policies.

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