Subject: Re: LSM Joining Case Test - Sharda Pratap Singh
From: Sharda Pratap Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Feb 2019 06:42:27 -0500

| | LSM Joining Case Test

Name | Sharda Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 9595948314
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me "Blurb 4" is correct resolution because, you have to let your customers know about the self service options available and promote them at every opportunity, which results in marketing your customers lives easier. Further, I will also apologize and empathize the customer to ensure complete customer satisfaction because I believe that, apology is an effectively way to resolve the original problem.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is how you great and treat the customer in a nice and proper way, where the customer is happy being served. But great customer service skill is meeting the demands and reaching beyond the customer expectation. A total quality services.

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