Subject: Re: LSM Joining Case Test - Shubhi chandna Khanna
From: Shubhi chandna Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 29 Apr 2019 07:09:16 -0400

LSM Joining Case
Test

Name

Shubhi chandna Khanna

E-mail

[email-masked]

Phone Number

(+91) 9999303904

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb
4:

The above selected option shows the willingness to help throughout the call.

Rep took ownership for the customer&#039;s concern and gave appropriate
resoution as customer mentioned will be travelling and wants the tickes to be
delivered at a different address.

Rep assured will check the status with the seller so that the customer receives
the tickets on time.

Rep also educated the customer on checking status online and procedure to keep a
track of the shipment.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is helping the customer
with his/her issue or concern however a great customer service is not only
helping the customer with the issue or the concern but also taking ownership and
making the customer feel valued .

It is also assuring that any concerns in future will be taken care of.

Incase the issue cannot be resolved there are options given to the customer so
that he/she feels valued.

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