Subject: Re: LSM Joining Case Test - Shiv Yadav
From: Shiv Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 03:20:06 -0400

| | LSM Joining Case Test

Name | Shiv Yadav
E-mail | [email-masked]
Phone Number | (91) 8375920763
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Blurb 2 is most suitable answer to the customer's concern, following are the reasons-

1- It address the issue of change in delivery address.
2- It also advises to the customer on his departure.
3- It provides timeline for expected delivery of  the ticket.

The blurb 1 does not provide appropriate answer to the customer's 2nd part of the querry, whereby  he customer wants to know if the ticket for the ticket for the Lady Gaga concert can be delivered to his hotel address. it also does not advise the customer to change the delivery address on his account.

The blurb 3 is not a suitable answer to the customer's querry as it does not talk about the change of customer's address on his account. the answer does not address the customer's concern regarding the expected time of delivery and his departure.

The blurb 4 and 5 are not suitable answers for the following reasons-

1- The blurb 4 does not advises the customer on his departure, it does not talk about keeping the phone number upto date.

2- The blurb 5 completely irrelevant to the customer's querry, it does not address any of his concern. the answer is not to the point to the question asked.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service can be defined as a situation wherein the customers is happy about the solution provided.

All his concerns are resolved within the appropriate timeline.

However, the great service can be defined as a situation wherein the customer is extremely happy about the services.

He gives highest level of positive feedback and recommends the services to the others.

He keeps on using the services.

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