Subject: Re: LSM Joining Case Test - Kavleen Kaur
From: Kavleen Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 29 Apr 2019 08:59:31 -0400

| | LSM Joining Case Test

Name | Kavleen Kaur
E-mail | [email-masked]
Phone Number | (91) 9021301701
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer is has purchased the tickets for Lady Gaga event, but she has not received the tickets yet. She is travelling to the location in two days and wants to know if we can deliver the tickets to the hotel.

In blurb 4, we have ensured her that she will be getting her tickets before the event. As she is travelling in two days, we have given an option for her to update the address she wish to receive her tickets at (i.e., hotel) by visiting our website www.viagogo.com/Help/76 and she can check her order details under the 'Purchase" section. We will ensure that the tickets are sent to the correct address once they are available with the seller and customer is updated about this via email along with the tracking details. As the address is for the hotel customer will be staying at, she has to inform the Hotel staff to receive the tickets on her behalf.

Customer can contact us in case she has not received the tickets.

Additional sentences:

1. Please ensure that the contact number provided is correct so that we can contact you in case required.
2. You can provide us the details of your depature at the hotel to make sure we deliver the tickets at the right time.
3. I hope this answers your question and you have a great time at Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just doing the job assigned whereas great customer service is loving the job treating the customer special.

Good customer service is just resolving the customer's issue and in great customer service you need to first understand the issue, make the customer feel comfortable and then offer the assistance in a pleasant manner.

Good customer service you just let the customer know that the issue will be resolved and in great customer service you will go an extra mile to resolve the issue for the customer.

Good customer service is just meeting your target and great customer service is loving your job and exceeding the customers expectation.

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