Subject: Re: LSM Joining Case Test - shabaz ahmed
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 10:44:40 +0000

Reject

From: shabaz ahmed <[email-masked]<mailto:[email-masked]>>
Reply-To: shabaz ahmed <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 3:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - shabaz ahmed

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    shabaz ahmed
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91+) 8126126736
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I' think the blurb 1 is the best answer for the above question. as the customer service is all about to provide the great customer experience. in this blurb the executive has aknowledged the query of the customer. he has also empathise the customer and given the assurance as well by telling him that he is monitoring the order and communicating with the seller just to be assured tha the compelete the order in time. he has also told him the reason of not getting the tickets on time by telling him that the organizers' only releases the tickets very close to event date. he has also asked him to reconfirm his addresss, as the customer wants the ticket to his new address. he best thing is he has closed the call by greeting the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   according to me the good customer service will be, when you provided the final resolution to the cusomer.

great customer service will be when you properly handled the customer in a proper manner. you opened the call by wishing him you aknowledged his concern and give him the assurance empathise the customer and provide him the best solution and getting attached with him emotionally just to understand his feeling and situaton.

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