Subject: Re: LSM Joining Case Test - Sukanya Ghosh
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 08:53:02 +0000

Average but should be interviewed

From: Sukanya Ghosh <[email-masked]<mailto:[email-masked]>>
Reply-To: Sukanya Ghosh <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 2:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sukanya Ghosh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sukanya Ghosh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9674000045
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would like to select this blurb because the question asked by the customer is answered. The customer is asked to provide the details of the hotel where he/she will be staying. The customer is provided with an link where he/she can update his/her current address and the change of delivery adress and he /she can even check their purchase delivery.The customer will also receive an email notifying his/her delivery details and he/she can track their orders.The customer is even informed that if the new address is not a personal address then he/she should inform the hotel about the delivery and someone should be available to sign for the delivery.
I feel this is the best answer provided to the customer and i hope the customer will be pleased to hear this solution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service may help the custiomer with the answer but a great customer service will be where the customer is properly guided with the solution to his/her question and even he/she is properly updated with the solution.

You can edit this submission<https://www.jotform.com/edit/4323366912523261962?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.