Subject: Re: LSM Joining Case Test - Sukanya Ghosh
From: Sukanya Ghosh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 29 Apr 2019 04:44:51 -0400

| | LSM Joining Case Test

Name | Sukanya Ghosh
E-mail | [email-masked]
Phone Number | (+91) 9674000045
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like to select this blurb because the question asked by the customer is answered. The customer is asked to provide the details of the hotel where he/she will be staying. The customer is provided with an link where he/she can update his/her current address and the change of delivery adress and he /she can even check their purchase delivery.The customer will also receive an email notifying his/her delivery details and he/she can track their orders.The customer is even informed that if the new address is not a personal address then he/she should inform the hotel about the delivery and someone should be available to sign for the delivery.
I feel this is the best answer provided to the customer and i hope the customer will be pleased to hear this solution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service may help the custiomer with the answer but a great customer service will be where the customer is properly guided with the solution to his/her question and even he/she is properly updated with the solution.

| |

You can edit this submission and view all your submissions easily.