Subject: Re: LSM Joining Case Test - AKSHAY BHARDWAJ
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 07:59:01 +0000

Reject

From: AKSHAY BHARDWAJ <[email-masked]<mailto:[email-masked]>>
Reply-To: AKSHAY BHARDWAJ <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 1:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - AKSHAY BHARDWAJ

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    AKSHAY BHARDWAJ
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7983270922
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I think so because the customer is more concerned about receiving the tickets at hotel at which customer is going to travel so considering that blurb 2 includes resolution that fits as per customer"s query as it provides resolution of delivering the tickets at customer"s required address and this blurb not only suggests like any other blurb but also makes customer aware regarding updating contact details so that in case of any issue we can contact the customeer can deliver the best possible resolution at instant even in emergency issue.Further regarding receiving tickets on time so it also resolves that query formal and official way because it"s under the control of seller to issue tickets and what they generally does is they make sure tickets reach by time and best possible way to answer and to satisfy customer is in blurb 2 considering the query of the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service involves resolving general query of customer in a kind,polite and in an  professional manner while on the other side great customer service is when customer is being rude,unhappy with our service and getting angry at executives but still we remains polite and if we maintains coolness in our mindset while servicing rude,unhappy customer then customer will feel better and reliable which will lead to politeness in customer"s behaviour too and it will be termed as,"Great customer service'.

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