Subject: Re: LSM Joining Case Test - Suraj Rawat
From: Suraj Rawat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 29 Apr 2019 03:42:44 -0400

| | LSM Joining Case Test

Name | Suraj Rawat
E-mail | [email-masked]
Phone Number | (011) 8586874210
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

After going through  the information, I feel the Blurb 2 is corret most helpful for customer. As it has all the information about the event and how the customer can get the tickets on time and at correct place. In this blurb customer support executive covered all the information along with additional help. He explained that what is needed to get the tickets at correct address and also shared the information about links so that customer can update the delivery address if required.

Customer support executive also informed cusotomer that he will get a email once the delivery will be out and he can also track the delivery. He also informed that  and if he is staying at hotel he should inform them about the expected delivery so that they can also receive it. So customer has all the information about the delivery and his all the questions were answered in this blurb.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to share all the required information with customer and address all the queries. It is also important to fix the query on first call. However,  in great customer service has all the qualities of good customer service along with additional help so that in future customer do not need to come back again for the same issue frequently. In great customer service an executive go for an extra mile to fix the issue for customer and create a good brand value so that customer shares good feedback about the brand in his social circle.

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