Subject: Re: LSM Joining Case Test - Amrita Poddar
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 27 Apr 2019 06:06:46 +0000

Should be interviewed

Sent from my iPhone

On 27 Apr 2019, at 11:20, Amrita Poddar <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amrita Poddar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8826304213
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Being a customer service representative we have to verify the address where the event is happening.
This could be the hotel or someone else who can be available to sign for the delivery.The buyer can visit the link mentioned in blurb4 and update the address automatically. The possibility of getting the tickets is much higher in this case. Once the address is confirmed the seller will send the ticket to the buyer.the buyer will receive an email alert once the seller sends the tickets.The buyer can also track the order by the link provided by us. So there is no chance of missing the tickets.This is the best method through which the buyer can receive the order on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The difference between good and great customer service  is vast.  If we can go beyond the customer satisfaction level and  maintain a long term relationship with our customer  then we could say it is great customer service. If we can retain our high value customers and build a loyalty towards our services or products then it is a great customer service. If the customer is satisfied with the products or services then it is good for a business. But maintaining a loyalty with the existing customers is much more better than good customer service.

Loyalty can be of two types one is product specific and another is company specific. If a customer purchases
a product repeatatively then it is a good customer  service.It is very much beneficial for the business as well as for the supplier and distributors.

There are certain retention plans available in the market through which we can  retain our existing customers .If we could do so then it is a good customer  service.

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