Subject: Japanese Language Test - Dhruv saxena
From: Dhruv saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 07:11:17 -0400

| | Foreign Language Screening Test

Name | Dhruv saxena
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | when a customer is unhappy with our service,the most important thing is to listen his query carefully for his satisfaction.In this case, besides giving him any fake information .i tell him the true fact that it's a mistake done from my side only and i will apologize for the late convenience. And if its possible to our  side to give him some discount for his next two order of pizza than i will give him . so that he will order two more times to get grab that discount offer .And by doing this he will be satisfy too and our company also not bear any loss of goodwill in front of the customers.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Dhruv saxena and i belong to Delhi itself. In my family including me there are 3 members. I am graduate in commerce from Delhi university and now i am pursuing for japanese language from Mosai.
I started my career from B.S instruments as an account executive and then i switch to P.P jewellers with the same profile.
I love listening to music, singing old songs , playing casio , travelling etc.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

大きな会社になるために、いい顧客サービスは一約買う。
顧客にいい設備をあげるだけは足りないと思っています。
顧客に対すサービスを挙げて強い印象を受けるのは一番大切なことなんです。
顧客に約束した通りに、サービスをあげれば、会社はだんだんみんなに人気を持ちはじめます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1。一人だけではなくみんなとともに頑張ること。
2。どんなに問題があっても、諦めないで努力するこ
と。
3。目標を決めて自分で考えることができるという事。
4。一つの事に熱中したら、外のことが目に入らなくな
る。
5。結果を出すために、頑張り続けること。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は様々な場所へ旅行に行ったことがありますが、去年の6月にマナリに行ったのは本当にいい経験になりました。

マナリは自然が多くて景色がきれいだし、
空気もきれいだし、
インドのスイスとして知られているマナリへいつ行っても楽しむことができる。
したがって、それは外国人にも人気があります。
マナリまで飛行機で行くのは速いですが、バスや電車で行けば自然を感じることもできます。
デリーからマナリまでバスで行くのに13時間ぐらいかかるそうです。

マナリに行った時、私はヒディンバ寺院とかマヌ寺院とか仏教寺院などのお寺を見に行ったり、そこで一番有名であるロータンパスでスキーをしたり、ハイキングをしたり、山のきれいな景色を見たりして、楽しみました。
夏ごろ、旅行者が多いのは一般的です。
マナリはインドを代表する観光地である。
私はマナリの美しさに感動されました。

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