Subject: Re: LSM Joining Case Test - Smriti Bhanu
From: Smriti Bhanu <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 06:20:37 -0400

| | LSM Joining Case Test

Name | Smriti Bhanu
E-mail | [email-masked]
Phone Number | (91) 7065608771
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per Cutomer service prospective Blurb 4 is more appropriate comparitively to 1,2,3 .Blurb 4 gives more convinient way to update address as per customer requirements as well option to track the order which is more technologicaly supportive, comparitive to other blurbs .If we look to other blrubs, one of them only highlighted price , market and selling structure , which is rquired but to some extent, another has not mentioned how a cutomer can track his/her order, moreover as a customer oriented company we have to focus on customer support, convinience, easy access and end to end comunication.On other side being a customer centric organisation we need to be always technologically advanced and updated in order to assure on time delivery, customer support and instant feedback channel for organisation improvement as well as enhancement.If we need to conclude blurb 4 then we can justify the way it has approcahed to contact customer and deliver nessessary information to customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We can differentiate in good and great cutomer by placing an example of any two courier company services, where company A have a good customer support team to ensure their queries must be resolved on time as well they get their product or service on time where as on another hand company B not only have a 24/7 team to handle customer queries but they have an active website to track their order , home/office courier pickup options as well they have an mobile applicaton to make it more hassel free and time saving where they can get notifications.In a sum up, company B'scustomer service is great customer service.

| |

You can edit this submission and view all your submissions easily.