Subject: Re: LSM Joining Case Test - Nitin Mohan
From: Nitin Mohan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 04:55:37 -0400

| | LSM Joining Case Test

Name | Nitin Mohan
E-mail | [email-masked]
Phone Number | (91) 9999680007
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting Blurb 2 is because the customer said she will be leaving in 2 days time for the event therefore we asked her for the travel address also alongwith her expected date of travel to enable to ship the tickets to the right place. Also if the customer has purchased instant download e-ticket option she will be able to track the status of her order and download/print the tickets at her hotel immediately. All details have been taken from the customer for ex- correct address, her phone number etc. This way the customer would be assured she is in safe hands.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Firstly we need to be a good listener and understand the customers needs/wants and going the extra mile accordingly by answering his/her queries and providing a solution. In one line great customer service  means "Repeat customers" !

| |

You can edit this submission and view all your submissions easily.