Subject: Re: LSM Joining Case Test - Neha Gupta
From: Neha Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 04:32:28 -0400

| | LSM Joining Case Test

Name | Neha Gupta
E-mail | [email-masked]
Phone Number | (+91) 8860736006
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me the first blurb is perfect answer of the question asked by the customer. Because in this blurb it shows that the person is being provided all the answers that their team is having communication with the seller. He/She will be recieving the ticket very soon. And the very important thing to provide the satisfaction in this blurb is that assurity of recieving the ticket very soon and the confirmation of the name of the reciver and the address as well.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service provider share all the information about the query and resolving it properly. But great customer service provider used to provide all the information about the query and resolve it with the assurity that the customer will not face the problem any more. If in case he or she faces any kind of problem they can directly contact us. At last great customer service provider always tell the customer about their new arrival of any product. Before closing the call they use to ask the customer about any more assistance they need.

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