Subject: Re: LSM Joining Case Test - Gagan Gupta
From: Gagan Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 07:08:03 -0400

| | LSM Joining Case Test

Name | Gagan Gupta
E-mail | [email-masked]
Phone Number | (+91) 8860829101
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As she would be tavelling for the event it would be more appropriate to have her new contact address updated for ticket delivery purpose it may be her hotel adderess and once we have all details we could deliver the tickets to her at her convienient time and address.

We have provided the link so that she could update the address via signin to her viagogo account.

She could also track the status of shipment via track and traceable postal services which would give her real time status of the dispatch.

Now as she moved to new location and she might not be available all the time to receive the order its very much covieniant for her to ask the front desk personal to receive the tickets on her behalf.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just about meeting the customer expectation and deliver as agreed, But great customer service is all about exeeding the customer exectation so that it would be a delightful experiance for him and they rate us very good in customer service that would attract further bussiness and customer satisfaction feedbacks. We should be promt in replying the best possible solutions to their problems and close the case swiftly with utmost customer satisfaction.

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