Subject: Re: LSM Joining Case Test - Gourab Jain
From: Gourab Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 06:29:41 -0400

| | LSM Joining Case Test

Name | Gourab Jain
E-mail | [email-masked]
Phone Number | (+91) 7022498020
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select this blurb because of the reason below,

In this blurb we are advising the customer to update the new address where the tictet need to be deliver. we have also provided the customer with all the way to update the address like we have provided the link to update the address and we have informed the customer to inform the person or the hotel about the delivery so that there will not be any misunderstanding in future.

Also, we have ensured the customer that once the address is updated we will coordinate wth the seller to ship the ticket to the new address. we have informed the customer about the mail with the link to track the shipment.
in short, in this blurb we have provided all the information alog with an ensurence of the solution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing only the solutions that the customer needs to know, where great customer service is providing all the details and ensuring the customer never face the same problem again. if you solve the problem you will be a good customer service but along will the soluton if the customer is totally satisfied with our service only then you can be a great customer service.

Good customer service is just provding the solution, where in great customer service along with providing the solution we understand the problem and build a trust on us.

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