Subject: Re: LSM Joining Case Test - ANURAG SAGAR
From: ANURAG SAGAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 04:11:56 -0400

| | LSM Joining Case Test

Name | ANURAG SAGAR
E-mail | [email-masked]
Phone Number | (+91) 9582691438
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In my opinion Blurb 2 is the most appropriate reply to the customer's query. There are two main concerns expressed in the customer's email which includes the exact date of the delivery of the ticket of Lady Gaga's  concert and the second concern is if we can deliver the tickets to his/her hotel as he/she would be travelling in two days for this event. The second blurb addresses this concern of customer travelling to some other place and delivery of the tickets to his/her hotel. Also, the second blurb mentions about "instant download" of tickets in case of an e-ticket and checking current status of ticket in the "purchase section". The other details in Blurb 2 appraises customer of providing correct phone number so that he/she can be contacted at the time of delivery of tickets.
One detail that I would like to add in this blurb is asking customer to mention his/her email-id so that we can approach him/her if the need arises.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Understanding the customer concern.
2. Quick grasping of key details.
3. Expressing empathy to the customer.
4. Providing requisite solution to the customer.

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