Subject: Re: LSM Joining Case Test - Mayank Bansal
From: Mayank Bansal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Apr 2019 03:32:39 -0400

| | LSM Joining Case Test

Name | Mayank Bansal
E-mail | [email-masked]
Phone Number | (+91) 8920659872
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would be selecting blurb 2 because in this blurb customer is being informed why he has not recieved his tickets yet. He was also educated on how he could get his tickets instantly. The customer was informed on how he could track his order under 'purchases section' and he was also ensured to recieve his tickets on time. The customer service executive confirmed that the delivery address is correct. The agent also informed the customer that there should be someone available to sign for his delivery.  All the customer's questions were answered and he was given addtional information so that he might not face such issues in future.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service, only resolution is provided to the customer. However, in great customer service more details and alternate options are provided to the customer so that he might not face any issues in future. A great customer services is something which a customer can actually experience and can remember the interaction he had with the agent. Great customer service also includes building good relation with the customer. In good customer service a customer will never share his experiences with other people. However, in great customer service a customer will always share his experiences with other people which makes the organisation more customer base.

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