Subject: Re: LSM Joining Case Test - Aashirwad Baliyan
From: Aashirwad Baliyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 06:58:48 -0400

| | LSM Joining Case Test

Name | Aashirwad Baliyan
E-mail | [email-masked]
Phone Number | (91) 8130218226
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer travelling for the event then we need to educate customer about the organisers ticket policy for event and also educate customer about the benefit of the e-ticket.
ensure the customer that he will receive the ticket on time at the hotel.
Reason to choice Blurb 2 beacsue if customer doesn't receive the ticket on time then customer have another option to download e-ticket.
As per the Blurb 2  the event organisers issued ticket very close to event date in that case customer use e-ticket option.
Customers have a option to get ticket at hotel as well once he will be there
If no one is avilable to receive that ticket at hotel then customer it would be problem for customer
in that case we will have to assist customer with e-ticket option.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer service mean a thorough knowledge of your company's product and services.
Great Customer service involve the exellent first impression of the company.
In Great Customer service Agent should be helpfull over the call and able resolve all query of the customer about the product.
Agent need to clear each and every thing about the product and services to customer so the Customer have a proper knowledge about our product before buying it. And Agent should be resolve all query about the services that customer going to purchase from us.
A great customer service accoding to me that we should have to resolve all query reported by the customer
A welcome gesture should be in each call.
we should have to done heat check at the end of the call to make sure that reported query have been resolve as per customer satisfaction.
Agent should be poliet on the call.

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