Subject: Re: LSM Joining Case Test - Deepanshu Kapoor
From: Deepanshu Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 06:13:04 -0400

| | LSM Joining Case Test

Name | Deepanshu Kapoor
E-mail | [email-masked]
Phone Number | (91) 3625972921
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose blurb 1 all over the other because the way he cleared the customer's doubt was very pleasant,reliable and customer would be fully satisfied with such answer.He also told the customer that tickets are released near the date of event so that the customer has an idea that his/her concern is highly appreciated and taken into account all the time.Also,he assured the customer that tickets would be sent to your hotel and confirmed the address of hotel.He also told the customer tracking details of the tickets once the courier is scanned.At last,he also asked the customer for any further queries or this information was helpful and gave greetings to the customer for his/her trip which is a great mark of his nature and way of talking.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is the one in which the customer's query is solved but a great customer service is in which not only the customer's query is solved but he/she is fully satisfied with the service and way of talking and feels free to call again for any other query in future without hesitation and would be nicely talking to any of our customer care executive also.

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