Subject: Re: LSM Joining Case Test - shivam kumar
From: shivam kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 24 Apr 2019 04:04:21 -0400

| | LSM Joining Case Test

Name | shivam kumar
E-mail | [email-masked]
Phone Number | (+91) 8248063832
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb 1.  Because in this blurb it has been mentioned that i have just looked in to your order today and i am happy to say your seller has confirmed they will be able to send your tickets as soon as they recieve from event organiser. By this way i can give him assurance that after receiving  your email i have gone through that.and we are working to resolve your issue as soon as possible. Its become common practice for event organisers to only release tickets very close to the event date- often the week of the event. By this way i can make him  aware that its become common practice for event organisers to only release tickets very close to the event date. so you have no need to be worry.

Rest assured , we are closely monitoring your  order and communicating with your seller to ensure they complete your order in time for delivery to  you at the address you provided.  can i ask you to provide your contact no so if there is any issue regarding delivery  our  customer care executive can contact you. No need to provide your address details as we already have it in companty database.

The moment the packge is scanned for delivery by the courier you will get an instant email alert with the delivery tracking number. you will then  be able to directly track the carrier's delivery progress to you.

I hope this answers your questions. and you have a great time at Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me great customer service executive dont take anything lightly . They know how much it is important to answer the problems of the customers because if they are not able to answer the problems of the customer acoording to their needs and requirements it can have a drastic impact on customer mindset.As it is very important that company must have fantastic customer service support team to expand the business . Because even  if anybody has purchased any product from the company and with the passage of time if he has developed any defect and when he contact customer service executive and they are not able to provide satisfactory answers according to the needs and requirements of the customer he is not  going to tell to his relatives , friends  i.e. ( word of mouth) so company will loose prospect. And if customer service executive is able to resolve the problems of the customers according to their needs and requirements company can get thousands of another customers by word of mouth . Because according to me loyal customer can give you a lot of more loyal customers base.

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