Subject: Spanish Language Test - Luis Antonio Reyes Montaño
From: Luis Antonio Reyes Montaño <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 23 Apr 2019 22:12:41 -0400

| | Foreign Language Screening Test

Name | Luis Antonio Reyes Montaño
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would stay calm and with the best attitude and a smile I would tell him or her with the right voice tone, to relax the client (I believe that is our main tool like customer service agent)the true, that I made a mistake entering the address and I would apologize and to not lose the client I will offerred him some kind of discount or a promotion, always looking forward to the company profits, I would take care of both the benefit of the client and the company, that´s my job.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I´m a creative boy from a humble town named Mochitlan from Guerrero a state from México, since I was a child I liked to communicate myself by the art way, I studied Communication Design at one of the best colleges in the enrire country but I didnt finish cause of economic problems. Since my first job I always worked in customer service in different areas, fashion clothes for ZARA and GUESS, technology for Best Buy, chat support for Uber and a data collector and public relations for Facebook, always contributing to the companies.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Siempre he trabajado en servicio al cliente y lo que distingue de un buen servicio a uno excelente es la calidad del mismo, es la actitud y la calidez del agente, empatizar y ponerse en el lugar del cliente para poder generar una relación de confianza y poder cubrir las necesidades del cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo una amplia experiencia en servicio al cliente,
Siempre capto las necesidades de las personas, me gusta escuchar a la gente.
He trabajado en compañías con alto renombre a nivel mundial.
Soy joven y estoy dispuesto a aprender y aventurarme en otro país.
Siempre he querido conocer India y su cultura,

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He viajado a lo largo de mi país visitando estados y pueblos, siempre he creído que la experiencia de viajar y conocer nuevas costumbres y culturas es de las mas ricas y que llenan más el alma, he vivido en la ciudad mas de 20 años pero pertenezco a un pequeño pueblo, siempre me gusta visitarlo en verano y descubrir nuevas localidades pero esto se ha visto frustrado por el crimen organizado que controla ciertas áreas del país, pero esto no me ha detenido en visitar otros estados y empaparme de su cultura, costumbres y gastronomía que tanto nos diferencia y nos acerca con otros países como con India por el uso de picantes y especies. Siempre intento dejar parte de mi en cada lugar que visito, ayudando a la gente o aprendiendo de ellos, alimentando perros de la calle, gente en situación de calle e intento llenarme de todo su conocimiento y claro siempre respetando sus tradiciones y sus formas de vivir, haciéndolas mías y con esto llevarme la mejor experiencia que te puede brindar descubrir nuevas culturas y religiones, esta vida se trata de aprender e intento aprender de todo y de todos en cada lugar que visito.

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