Subject: Re: LSM Joining Case Test - bharat sharma
From: bharat sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 22 Apr 2019 07:23:43 -0400

| | LSM Joining Case Test

Name | bharat sharma
E-mail | [email-masked]
Phone Number | (011) 22131169
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In my opinion the "blurb 2" is a perfect match for this customer querries . The customer was worried about his tickets because the  main event was starting in just two days and still he hadn't recieved the show tickets of lady gaga. In "blurb 2" the customer support executive took all the mandatory information  from the customer just so he will get the event tickets safely and on right address as the customer desired  that he should get the tickets when he reached out to his hotel. And by providing the essential information about the event tickets like he could also download the e-tickets after the purchased had been made. The customer  support executive had also asked about the travelling and the depature date from the  customer just so he could made a shippment of his tickets to his hotel address. And the contact number was also necessary because without it the customer would have never know about the arravial of his event tickets. So in my personal opnion blurb 2 is the right choice.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

-In my opinion the basic difference between good
and great customer service is by creating a
positive impact on customer mind which is only
possible when customer service is great.

-In good customer service the executive is just try
to answer the customer querries but not actually
fully involved in his problem.

-In great customer service the executive first
gives empathy to customer about his problem
and then answer to his problem accordingly.

-Great customer service means that the customer
is extremely happy with our services and will
always be a customer to our servies because he
trust the process.

-Great customer service will always help the
organisation to make good customers through
out the globe.

- Great customer service provides the
organisation to get the right statistics of
production process and most importantly to get
the customer reviews on our services.

-Great customer service believes in giving the
very best assistance to customer querries.

-Great customer service includes two main
things i.e. attention to details and giving the right
solution which suits perfect for customer
problems.

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