Subject: Re: LSM Joining Case Test - IFTIKAR ALAM LASKAR
From: IFTIKAR ALAM LASKAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 20 Apr 2019 06:27:01 -0400

| | LSM Joining Case Test

Name | IFTIKAR ALAM LASKAR
E-mail | [email-masked]
Phone Number | (+91) 8826135774
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer got assured he will get ticket in time for the event.As custmer need to travel for 2 days to reach for the event, so he wants deliver the ticket at hotel where he will be staying. Also customer been informed that he can update new delivery address on given link. Also customer been ifnormed that as it is hotel or office adress so someone should be available to sign for his delivery. Thats why I choosed this option.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is giving right information to the customer however a great customer service is giving best information to the customer.

A good customer service is to give correct information and advantages of the particular product, However a great customer service is to give correct information and share advanctages and disadvantages of the particualr product.

A Good customer service is to give resolution for the customer query but, A great customer service is to give resolution as well as relevant information for the concern.

A good customer service to give accuarate resolution in professional manner, however a great customer service is to give accurate resolution with sympathy and empathy ( if required )

A good customer service is to give service according to time frame, but a great customer service is try to give instant service to the customer.

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