Subject: Re: LSM Joining Case Test - SUMIT SHARMA
From: SUMIT SHARMA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 19 Apr 2019 06:05:37 -0400

| | LSM Joining Case Test

Name | SUMIT SHARMA
E-mail | [email-masked]
Phone Number | (91) 6393266256
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As I can seen from Blurb1, Customer's query has been answered with effective and active response.Executive tactfully persuded and reponsed to customer, also explained him about the reason caused delay in delivery of tickets for the events. In para, behaviour based response, interactive skills and  etiquettes can be seen clearly. Also in the end, he/she assures him/her for closely monitoring his/her order and about the communication with seller ensuring him/her to complete the delivery within the given time period and reconfirmed the delivery address.He /She also provided addition information for customer satisfaction regarding further process like email alert and tracking number so that customer can track the delivery details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service ends up with a formal and a decent response to the customer query resulting into simple passive conversation, while great customer service takes efforts to develop relation and business all together with good etiquettes in conversation and systematically tackling the customer's query and their issues.

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