Subject: Re: LSM Joining Case Test - Anil Giri
From: Anil Giri <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 19 Apr 2019 02:41:54 -0400

| | LSM Joining Case Test

Name | Anil Giri
E-mail | [email-masked]
Phone Number | (91) 9971017587
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because this blurb seems the only kind of reply the customer is expecting. Rest of the blurb contains things which are uncertain for the customer,  like in blurb 2 where we are instructing the customer to download e-tickets and track down the order, in blurb 3 we are stating directly  "I can't give you an exact timeframe as to when they will reach out to you but rest assured, our priority is your custom and we will be in touch as soon as possible", such statments from us can make the customer feel that unimportant and ignored, and in blurb 5 we are putting the whole load directly on the vendor instead of instructing the customer the correct protocol and it speaks way out of what customer really wants to hear.
In blurb 4 we are making sure that the customer gets the ticket delivered right to the hotel where He/she would be staying and thats the only request customer made. Its the only answer the customer is looking for.

If i have to amend the blurb further I'd be glad to add words like "Hope i was of some help" , "Hope you enjoy the Lady Gaga show", "We will make sure that you receive your ticket right where you want it"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is a kind where we just do what we are told to do, but a great customer service is a kind where you do more than what you are being told to do, where you anticipate and each service you provide leaves the customer in an exhileration state of mind.

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