Subject: Re: LSM Joining Case Test - Rajan Chandel
From: Rajan Chandel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 18 Apr 2019 03:56:45 -0400

| | LSM Joining Case Test

Name | Rajan Chandel
E-mail | [email-masked]
Phone Number | (91) 9650990759
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 4 because expections of customer's are clearly answered in same. As a customer service department, first of all we need to understand the cusomer's concern and than proceed with the solution. customer asked that is it possible to send the event tickets at hotel address, so first of all we need to take the alternate address details from customer. after changing customer's address it is also impotant that customer will be able to track his or her order, this information is also shared in a proper manner and because customer has asked delivery in a hotel address it is also clearly mentioned that someone should be available to take the delivery so customer can proactively inform the hotel staff regarding the same.

The only thing which i feel missed from blurb 4, is the turn aroud time for delivery because in this scenario time frame is also important. as event will be taking place in a week only, and if TAT is not available eticket facility should be available in this case.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | customer is getting all his answers from customer service in proper manner is called good customer service, however the question which customer fogot to asked related to the main concern and representative proactively shared the information to the customer that is called great customer service or effortless experience for customer.

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