Subject: Re: LSM Joining Case Test - NEERAJ SINGH
From: NEERAJ SINGH <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 17 Apr 2019 08:06:52 -0400

| | LSM Joining Case Test

Name | NEERAJ SINGH
E-mail | [email-masked]
Phone Number | (+91) 9718435791
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me Blurb 2 is the right option and below mentioned are the reasons:-
1) It mentions one important aspect of downloading e-tickets, incase customer opted for it while placing the order for the purchase of the tickets, it is an important aspect which has been explained in the response. Incase, if due to any confusion the tickets are not delivered to the address, customer would have that option to download the e-tickets.
2) The next major point that the Blurb 2 highlights is about the address part for the delivery, it lays stress on the travel address confirmation. It would ensure customer rceives the tickets at his chosen address where he intend to stay; in this case it is the hotel.
3) It also points out to the customer to reconfirm the contact number, which is an important aspect of this Blurb. In a service delivery scenario, talking on phone would make the delivery process smooth. Once the tickets are delivered, customer could be informed about it.
4) It does also informs customer to update the delivery address, where the tickets could be delivered and there is someone available to sign for the delivery. Again, it would help the delivery process and company as well as customer would be in a loop for the delivery

The response addresses all the importat questions that customer has raised in his inital query.

Thank You

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A Great customer service experience has to be flawless. The agent providing the customer service should have excellent listening skills, should never ask customer to repeat. The agent should strive towards First Call Resolution by utilizing all the available resources. Personalize the call, do a small talk as per the situation. Wherever required Empathize with the customer. The conversation has to be warm, friendly and never miss the greetings in the beginning or in the end to make it a memorable experience.

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