Subject: Re: LSM Joining Case Test - SAWAN KASHYAP
From: SAWAN KASHYAP <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 17 Apr 2019 08:05:56 -0400

| | LSM Joining Case Test

Name | SAWAN KASHYAP
E-mail | [email-masked]
Phone Number | (91) 8090326875
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the reply in blurb 4 , it ensures the user that he will get his tickets on time. As per the user he will be travelling in 2 days for this event, and a delay in delivery to the address provided will result in big mess for the customer as he will be unable to receive his tickets.

Further, Sharing a direct link with the user to update his delivery address is also an easy and convenient method to update his address.

Also, as per the revert in blurb 4 user is informed that if his new address is a hotel or office then please inform someone there that he is expecting a delivery.This ensures more convenience for the user.

Overall, User will easily get his tickets delivered to the new address within time and this ensures his confidence in our services.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer services ensures keeping customers satisfied but a great customer services ensures customer's loyalty as well as satisfaction.

A good customer services involves regular communication with the customers for the product and services they have purchased but a great customer service ensures looping the customer for future relations with the company.

If the customer has to contact you regarding his queries and he/she manages to contact easilt them it's a good customer service but if the company takes the ownership to contact the customers from time to time then it is a great customer service.

In a great customer service a company walks an "extra mile" in treating its customers.

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