Subject: Fwd: LSM Joining Case Test - Mohammad Sakib
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 17 Apr 2019 04:59:56 -0700 (MST)

Hi Urvika, 
One test to evaluate, Can you? 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Mohammad Sakib" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 16:51:22 
Subject: Re: LSM Joining Case Test - Mohammad Sakib 

		LSM Joining Case Test 	Name 	Mohammad Sakib 
E-mail 	[email-masked] 
Phone Number 	(+91) 8953028622 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In Blurb 4 we got to know the exact information of hotel details along with the date of check-in by the customer, so there will be no point of miss communication by our end and the ticket will be delivered on time by any medium wether it will be via courier or via post. 

I would like to add on some more information which include:- 
1:- Date of Check-In 
2:- Hotel contact detail 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service is a quality where a customer service associate dealt with the customer via informal mode in which there will be lack of detail orientation regarding products and product knowledge, Modes of communication need to be improved. 

Great customer services includes a great hospitality of customer whatever will be the mode of service ie personally or on phone. 

Some of the Great service of customer qualities are:- 
Warm welcome. 
Positive Apporoach. 
Details Orientation. 
Listen First the Query and respond Accordingly. 
Diplomatic Approach. 
Last but not least a smiling approach. 

		

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