Subject: Re: LSM Joining Case Test - Pravesh Singh
From: Pravesh Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 17 Apr 2019 02:52:45 -0400

| | LSM Joining Case Test

Name | Pravesh Singh
E-mail | [email-masked]
Phone Number | (+91) 9454646564
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer informed us that he will be travelling in two days for this event so it would be better to deliver his ticket at the new address. Customer can update the new address through the link provided in the blurb. Once the ticket will be shipped customer will get a notification from our side so that he can easily track the delivery status. If the given address is of office or hotel then customer have to inform someone to collect the package on his behalf.

So I think blurb 4 will be the right answer regarding customer's query.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good customer service and great customer service is providing detailed information regarding customer's query. If we provide the correct information regarding his query and let him know about the current situation then that great customer service. When it comes on good customer service it means that we are just providing the formal  details to the customer. To keep the customer in our loop every time, we should be honest.

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