Subject: Re: LSM Joining Case Test - Shakuntla Suthar
From: Shakuntla Suthar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 16 Apr 2019 04:33:23 -0400

| | LSM Joining Case Test

Name | Shakuntla Suthar
E-mail | [email-masked]
Phone Number | (+91) 9992409724
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to my openion Blurb 4 is the best answer for this query becouse Guest expect tickets delivery at hotel address and we provide the direct link to the guest so guest can update own new address correctly.
And guest also have a option to change the address  by signing in to own viagogo account if He/She want and guest can easily track the order with the help of link which are provided by us in the notify email.
This is the best option to doing the modification very easily and quickly.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me when any organization provide a solution to the customer according to the customer's expectation then that is the good customer service.
Ex.- customer expact He/she receive the product on a specifice date and he/she will receive on the same date
When any organization provide a solution to the customer beyond the customer's expectation then that is called great customer service.
Ex.- Customer expact He/she receive the product on a specifice date and he/she will receive on previous date.

The great customer's service is the first priorty for the all organization. If customer's got the great service then they allways give preference to the same organization.

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