Subject: Re: LSM Joining Case Test - SUMIT SUBRAMANIAM
From: SUMIT SUBRAMANIAM <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 15 Apr 2019 07:37:23 -0400

| | LSM Joining Case Test

Name | SUMIT SUBRAMANIAM
E-mail | [email-masked]
Phone Number | (91) 7065523385
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select blurb 4 as in the begining itself, We have asked for the certin details from the customer as acknowledgement wherein, We have asked complete details of customer ie -|CountryNameOrCityName|. etc,

Aside to this guided to update the address of account by providing the procedure and the link http://www.viagogo.com/Help/76, moreover taking the ownership and giving customer an assurance that we are there to help you in case some thing goes wrong and again guding the necessary steps to avoid any chance of delay as it is mentioned in blurb how the customer can update the address by usingthe link and in case of devery already informed customer that someone has to be available to sign for your delivery.

So as per above Blurb complete path and procedure is followed, and personal assistance and assurance has been given to the customer, So for me blurb 4 is the most appropriate answer, we should provide to help the customer along with proper guidance and end to end closure is there.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer service can be defined as the customer experience, the way we delever our services is the customer experience it is may be good , average or bad, however what makes the customer service good is all about the feeling which customer felt post getting the services, Customer is a human like us and when he complain's he has his pain area, How we listen to him assure him and provide solution is "customer service" and termed as good service, howbeith giving something extra is great service, personal assistance end to end closure are some examples of it.

The way we provide service is imprortant, it can be explained as an example -
good service is the service which is satisfactory and expected by the customer, so the services given as per the expectation and customer is satisfied is good service, wherein Great service includes the user experience the wow factor, customer delight as customer gets amazed with the services is great service
(service from the heart)
customer asks for water

Scenerio based example-

Guiding the way to the water dispenser is good service
Great service asking customer preference for water like room temperature , cold , hot and getting him the same is great service.

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