Subject: Re: LSM Joining Case Test - Aakarsh Sharma
From: Aakarsh Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 15 Apr 2019 07:01:40 -0400

| | LSM Joining Case Test

Name | Aakarsh Sharma
E-mail | [email-masked]
Phone Number | (+91) 8410501718
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I HAVE CHOOSEN THE 4TH BLURB BECAUSE THE CONCERN HERE IS THAT CUSTOMER WANTS TO KNOW ABOUT THE TIME FRAME FOR THE SHIPMENT OF THE ORDER WHICH IN THIS CASE IS THE TICKETS TO LADY GAGA EVENT. THE OTHER CONCERN THAT CUSTOMER HAVE IS THAT THE EVENT IS IN A WEEK AND CUSTOMER WILL LEAVE IN TWO DAYS. SO BASICALLY CUSTOMER IS ASKING THAT IF THE TICKETS ARE NOT SHIPPED  OR WILL TAKE MORE THAN 2 DAYS TO REACH, THEN THE SHIPPMENT MUST BE CHANGED OR UPDATED SO THAT CUSTOMER CAN RECEIVE THE TICKETS AT THE HOTEL WHERE THE CUSTOMER IS STAYING. SO 1ST BLURB IS NEITHER STATING THE TIME FRAME OF THE SHIPMENT NOR IS ASKING THE INFORMATION ABOUT THE HOTEL WHERE THE CUSTOMER IS STAYING SO THAT A SHIPMENT CAN BE ARRENGE. 2ND BLURB IS PROVIDING THE INFORMATION REGARDING THE E-TICKET AND ALSO THE GUIDELINES FOR HOW TO ENSURE YOU RECEIVE TICKETS ON TIME, THE REAL CONCERN OF THE CUSTOMER IS NOT TAKEN CARE OF AND CUSTOMER WILL NOT BE HAPPY ABOUT THIS. 3RD BLURB IS ALSO HAVING THE INFORMATION LIKE THE 2ND  BLURB AND NOT SOLVING THE CUSTOMER REAL CONCERN.IN 5TH BLURB THE TALK IS ABOUT THE PRICISING BUT NO INFORMATION HAS BEEN SHARED FOR THE LADY GAGA EVENT OR UPDATING THE PLACE OF STAYING (HOTEL). SO THE ONLY BLURB THAT IS EXACTLY HAVING THE INFORMATION FOR THE CONCERN IS THE 4TH ONE, SO 4TH BLURB WILL BE THE CORRECT OPTION FOR THIS CONCERN
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is about proving the customer with all the information that is asked and required but a great customer service is to go beyond the limit and educating the customer. Making the customer put the least efforts and satisfying the customer.  When we try to do our service as a duty then it is good service but when we do our service with intent to provide the resolution to our customer and put a smile on them at the end of the conversation so that they don't have to make an effort for the same concern again and again. Then it can be called a great customer service.

| |

You can edit this submission and view all your submissions easily.