Subject: Re: LSM Joining Case Test - Shailly Tewari
From: Shailly Tewari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 15 Apr 2019 06:49:50 -0400

| | LSM Joining Case Test

Name | Shailly Tewari
E-mail | [email-masked]
Phone Number | (91) 7678488186
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I  would choose  Blurb 1 because according to me  it shows that the agent was happy to help the customer . The agent empathised  and cross checked the details as well and resolved the query.  The agent has given the additional information that the customer will get the notification about when the tickets gets shipped and delivered and informed that he/she can track their package after shipment through their tracking number.
But before ending the email, the agent should ask the customer that if/she needed any further assistance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is received when the customer is happy with the agent's solution because the agent has satisfied the customer by being polite and patient.

A great customer service is received when you form a bond with your customer,you gain their trust that you are there to help them in every possible way you can. An agent should always be calm and polite with the customer to help the customer efficiently, in a friendly manner so that he/she does not face the same issue again.

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